REFUND POLICY

Raise The Bar Lux is proud to offer a Satisfaction Guarantee! If, for any reason, you are unsatisfied with the products you received, simply send us a message. All return requests must be submitted within 30 days of product delivery. The products must be received back to us, in original condition, within 30 days. Returns will not be accepted unless they are complete. All original boxes, packing materials, parts, components and pieces must be returned to us for a return to be processed. Returns will not be granted without all of the products original packaging and parts. ALL associated shipping fees are non-refundable. We do not issue return labels for returns or exchanges.

If your order is returned by the carrier due to part or all of the address being provided incorrectly, for refusal, the receiver was unavailable at all attempts or the package was unclaimed, you will be responsible for the associated shipping fees to reship the order. If you wish to receive a refund for a package returned by the carrier, a 15% restocking fee will apply and shipping is non-refundable. If you are and international customer and refuse a package due to customs and/or brokerage fees, or your package is returned for any other reason, you may be ineligible for refund or reshipment.

Order Problems

Raise The Bar Lux. will not be held accountable for the misuse of any products.We makes every effort to ensure that your package is packed and shipped correctly. However, from time to time, occasional errors are made. If you received damaged, defective or incorrect products, it must be reported within 7 days of delivery. Please note: Photographic evidence will be required for any problems with your order. Problems reported after 7 days of delivery may be disqualified for replacements or refunds. We may request that the incorrect item be returned to us at our expense. If the item is not returned, you may be charged for the incorrect item. Replacements will be sent out with the shipping method the original order was sent.