RETURNS & EXCHANGES

How do I exchange an item?

While we're unable to exchange items, we can set up a Return Authorization so you can return the items you no longer need and place an order for new items. Please email us for our return address. 

How do I return an item?

Please email us at raisethebarlux@gmail.com for our return address. 

What is your Returns Policy? Do you charge a restocking fee?

If, for any reason, you are unsatisfied with the products you received, simply request a return. All return requests must be submitted within 30 days of product delivery. The products must be received back to us, in original condition, within 30 days. Returns will not be accepted unless they are complete. All original boxes, packing materials, parts, components and pieces must be returned to us for a return to be processed. Returns will not be granted without all of the products original packaging and parts. ALL associated shipping fees are non-refundable. We do not issue return labels for returns or exchanges.

What if my order is returned by the carrier?

If your order is returned by the carrier due to part or all of the address being provided incorrectly, for refusal, the receiver was unavailable at all attempts or the package was unclaimed, you will be responsible for the associated shipping fees to reship the order. If you wish to receive a refund for a package returned by the carrier, a 15% restocking fee will apply and shipping is non-refundable. If you are and international customer and refuse a package due to customs and/or brokerage fees, or any other reason, you may be ineligible for refund or reshipment.

What do I do if I receive a product that is damaged or defective?

If you received damaged or defective products, it must be reported within 7 days of delivery. Please note: Photographic evidence will be required for any problems with your order. Problems reported after 7 days of delivery may be disqualified for replacements or refunds.

What do I do if I receive the incorrect product?

If an incorrect product is received, please report this to us within 7 days of receiving your order. We may request that the incorrect item be returned to us at our expense. If the item is not returned, you may be charged for the incorrect item.